Verification process is too slow

mirkorodriguez
mirkorodriguez Posts: 2 researcher rank
in First-time course creation

Hi guys,

I have sent my text & video for verification purposes but it is taking too much time. I'm waiting for more than a week and the Verification team doesn't reply my questions at all, also the Support team informed me they have no information about other departments, as a result I am completely lost ont his process, even Udemy says "The alternative verification process will take approximately 24 hours."

Whats shouls I expect?

How should I proceed?

Regards,

Comments

  • ElianaC
    ElianaC Posts: 5,720 Udemy rank

    Hi @mirkorodriguez
    since there is a higher volume verification identity requests than normal, as a result, responses from our team have been delayed. Don't worry you'll hear from them soon.

    Eliana Cerna

    Udemy Community

  • mirkorodriguez
    mirkorodriguez Posts: 2 researcher rank

    Hi @ElianaC
    , I completely understand the delay, but 10 days waiting for identity verification? I think you should make something to correct this issue.

    As I wrote, Udemy still says "The alternative verification process will take approximately 24 hours." and basically this is not true. I think you should update that message to avoid misunderstandings between instructors and they could know in advance the real delay time before to publish any course.

    In my case, I built the course in 4 weeks but the identity verification process is taking almost 2 week. That makes no sense since I know the course revision will also take some additional time.

    What should I expect?

    How should I proceed?

    Thanks in advance for your reply,

  • MariaG
    MariaG Posts: 2,328 researcher rank

    Hey @mirkorodriguez

    Thank you for pointing that out. I've let the proper teams know that the wording needs to be updated. Our apologies for the delay, I see you have now been verified.

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