coupon codes do not work

AlperKutlu
AlperKutlu Posts: 8 researcher rank
in Introductions

when i exit the udemy deal program, my coupon codes do not work.

all of my coupons active and valid till 04.01

how can i solve this problem? i am selling with coupon codes and all of my sales stopped. it is terrible situation for me. also i can not create another coupon because i already created 3.

please help me about this issue.

thanks,

Comments

  • Md.AbirMoll064
    Md.AbirMoll064 Posts: 11 traveler rank

    its happen when you change pricing ,

    make your pricing little lower !

  • AlperKutlu
    AlperKutlu Posts: 8 researcher rank

    i did not change anything about course. This coupon code was active yesterday. But now it doesnt work.

  • AlperKutlu
    AlperKutlu Posts: 8 researcher rank

    Also now, there is another important problem exist . there are new price category for TRY (100 and 120)

    when you choose them your courses being free. How can it occur? It is really big trouble about me and system.

  • Bella
    Bella Posts: 3,694 traveler rank

    Hi @AlperKutlu
    , sorry for the delay in seeing this post! We have recently made a few updates to our pricing system that affected the coupon creation, our team is currently working on a fix. We apologize for the frustration and inconvenience this is causing.

    Please feel free to contact the team via instructorsupport@udemy.com so they can provide personalized assistance and possibly compensate for the problem, such as issuing new coupons to replace the ones that didn’t function.

    If there's anything else I can help with, please let me know!

    Bella Almeida

    Udemy Community

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