Feedback on Video Player Usability Issues

Sem1101
Sem1101 Posts: 2 observer rank
in Audio and video solutions

The platform has several usability issues with the video player:

  1. Pressing the "space" key to pause/unpause sometimes causes two identical videos to play simultaneously.
  2. Clicking on the video player occasionally fails to pause or resume playback.
  3. The transcript hinting and autoscroll features do not work as expected.

These issues make the platform less user-friendly and disrupt the overall experience.

Answers

  • ElianaC
    ElianaC Posts: 5,461 Udemy rank

    Hi @Sem1101 Thank you for bringing this to our attention. I’m sorry to hear you’re experiencing issues with your course. For the first two issues, we haven't received any reports, so I encourage you to reach out to the student support team directly. As for the transcript hinting and autoscroll problems, these are known issues, and our team is actively working on them. To contact the support team, please visit the help center article and click “Contact Us” on the right.

    I hope this helps!

  • philsir
    philsir Posts: 2 observer rank

    Yes, this has happened to me too. Also, the overlay on the video never disappears, either, so all videos on desktop are permanently obstructed.

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