Video controls don't disappear when playing

Christos_
Christos_ Posts: 5 observer rank
in Audio and video solutions

Hello,

There are 2 days now, that the video controls don't disappear, so that i can see the full video without covering parts of it. I have tried everything , like cleaning cookies, viewing in icognito mode, trying all possible browsers, and different PCs. But the problem remains.

Could you please advise what is the issue and how it can be resolved?

Comments

  • Bessy
    Bessy Posts: 925 Udemy rank

    Hi @Christos_ I’m sorry for any trouble caused.

    Have you checked the troubleshooting steps in this article? if you have followed these troubleshooting steps and you’re still having this issue, please contact our Student Support team by clicking on the "Contact Us" option on the right, they will be able to try to replicate the issue and find out if this is something related to your account or the course itself.

    I hope this helps.

    Best regards,

  • Christos_
    Christos_ Posts: 5 observer rank

    Hello @Bessy, yes i have tried the recommended options in the link you provided and more.

    Anyway, i will try to contact support

  • Bessy
    Bessy Posts: 925 Udemy rank

    Hi @Christos_ thank you for letting me know.

    Yes, please contact our support team so they can further review your account.

    Best regards,

  • Gehad_Ali
    Gehad_Ali Posts: 2 observer rank

    I am facing the same issue

  • Kavindu
    Kavindu Posts: 2 observer rank

    having the same issue

  • greengo
    greengo Posts: 2 observer rank

    I have same issue

  • Bessy
    Bessy Posts: 925 Udemy rank

    Hi everyone,

    Thank you for bringing this to our attention. This could potentially be a bug, and we want to ensure it is thoroughly investigated.

    To assist our team in determining if this is a general issue affecting multiple users, we encourage you to create a support ticket as well, providing as much detail as possible, such as screenshots. Please follow the steps above to contact our team.

    Thank you for your cooperation.

  • Christos_
    Christos_ Posts: 5 observer rank

    Hello,

    A ticket has been created

    #9443806

  • mynameismyname
    mynameismyname Posts: 2 observer rank

    I cannot wait until this issue is fixed. One of the most annoying bugs I've ever had to deal with. Never experienced something like this with any other video player before in my entire life.

  • ElianaC
    ElianaC Posts: 5,475 Udemy rank

    Hi @mynameismyname I understand your frustration; however, we encourage you to send a report to the support team. To help resolve this as quickly as possible and stay informed on the progress, please report the issue directly to our instructor support team by clicking here and navigating to the "Contact Us" option on the right. Our chatbot Alex will guide you through a few questions before creating a support ticket for you.

    The more reports we receive, the easier it becomes for our specialists to identify the root cause and work on a solution.

    Thanks for your help!

  • Christos_
    Christos_ Posts: 5 observer rank

    @ElianaC Although the support bot is helpful, in many cases is not intuitive or straight forward what to do and end up in a ticket. An easy to access "Contact us" is not obvious as well.

    Also, i understand, that many people do not have access to this forum and the cases should be much more (if not all). Obviously it is a bug and the most annoying of all.

    Please, follow up for the fix of this one as a prioritization, on behalf of us.

    Thank you

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