Feedback on Video Player Usability Issues
The platform has several usability issues with the video player:
- Pressing the "space" key to pause/unpause sometimes causes two identical videos to play simultaneously.
- Clicking on the video player occasionally fails to pause or resume playback.
- The transcript hinting and autoscroll features do not work as expected.
These issues make the platform less user-friendly and disrupt the overall experience.
Answers
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Hi @Sem1101 Thank you for bringing this to our attention. I’m sorry to hear you’re experiencing issues with your course. For the first two issues, we haven't received any reports, so I encourage you to reach out to the student support team directly. As for the transcript hinting and autoscroll problems, these are known issues, and our team is actively working on them. To contact the support team, please visit the help center article and click “Contact Us” on the right.
I hope this helps!
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Yes, this has happened to me too. Also, the overlay on the video never disappears, either, so all videos on desktop are permanently obstructed.
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This still happens
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Facing the same issue.
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Hi @MUAP @RisdanKristori24 @philsir I suggest that you also submit a report to our Student Support team. This will help increase the awareness of the issue, and the team is more likely to prioritize it. To contact the support team, please visit the help center article and click “Contact Us” on the right.
Thanks for your help.
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@ElianaC thanks for your response, but i already contact the support team with the request number: (#9433083), please push this to the technical team.
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Hi @RisdanKristori24 Thanks for submitting your report. You will get an update once the issue is resolved within the request number. We thank you for your patience.
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Thank you @ElianaC
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