Alternate Verification Process , no feedback after 3.5 days also ?
Hi ,
I submitted my verification video via email on May 18th and till now I have not got any feedback.
From the forum found that it should take 2 days ( instead of usual 24 hrs)
Did anyone got the approval even after 3 days ?
Can anyone from Udemy confirm what is the max waiting time for this ? I have emailed to supports as well yesterday , but no response ?
Is there a way atleast I can get acknowledgement of the receipt of the verification video ? ( just want to make sure my email has no problem )
Comments
Udemy used to promise courses would be approved (or not) within two business days. Now it's up to six business days. The last course I had approved, which was just about a week ago, took 6-7 business days. I have another one waiting approval that I submitted on 18-May. Hopefully by Monday I should hear something.
Hi Eliana,
Thanks !
I have re-read the announcement even before creating this discussion and I was informed the alternative verification will take 2 days from the udemy support.
Anyway I will wait for the alternate verification process ( today is 5th day for me )
But why I m getting this message on my dashboard ? Even though I have submitted the verification video May 18th itself
"Because you failed identity verification your account will be removed on May 24, 2020 1:08 AM. If you believe this was done in error, please complete the alternate verification process with our Trust and Safety team "
Hi All,
Just to update on this , I got the feedback on this exactly on 5th day .
Following will be helpful for a newbie :
1) When submitting the verification video make sure , the body of email has exactly same wordings. Even if one word is wrong or it does not match the audio , you would be asked to re-submit. In my case I had 1 word wrong in the email body.
2) After re-submitting my verification was finally done within 24 hrs. ( 23 hrs to be precise ) .
3) Now I have submitted my course for review and I was notified its gonna take 6 days ( working)
So guys even if its mentioned 2 days waiting time , you may receive feedback only after 4-5 days .
I have summited my re-verification mail on 22 may 2020. There is no response from udemy beside this mail
"
This is an automatic follow-up message to confirm that your request has been received and that a member of our team will be responding as soon as possible. There is no need to submit another request.
We are currently receiving a much higher volume of support tickets than normal, and as result, responses from our team may be delayed. We sincerely apologize for the inconvenience and appreciate your patience."
i have received this mail on 24 may 2020 and i am unable to understand what to do now. Is i have to summit my re-verification video again or not.
ElianaC can you guide me what i have to do. After 2 days Udemy will delete my account
Hi Eliana, My case is
I submitted alternate verification video on May 12, received no repsonse for 2 days. I resubmitted on May 14. Got an autoreply asking me no need to send again.
May 23, I send email to Instructor support email, and got automated response that reply could take days.
After viewing this thread, I realise that my case (over two weeks) is rare and would like to seek for your advice.
Thanks
Terence
Hi @piyush85
we are receiving a significantly higher volume of requests than normal, and as a result, responses from our team have been delayed. We shared this as an announcement in the community. You can check it out here.
Eliana Cerna
Udemy Community