We’ve received several reports of the September Revenue Report not displaying as expected, as well as Promotional Emails and Educational Announcements not being sent out. We understand the importance of these features and apologize for any inconvenience caused. Our Engineering team is working diligently to resolve both issues.
Please continue to report any issues to our Instructor Support team or use this thread to document them. Once we have additional information, and/or once this is resolved, we will update this thread.
We appreciate your patience and cooperation as we work through this matter.
After more than a year of running Personal Plan (a subscription for individual learners) in select English-speaking markets, we're getting ready to include more languages and markets over the rest of the year. Brazil is up first, with subscribers able to access top courses in both Portuguese and English in the next few weeks. After that, we're looking to include German and Spanish content, with other markets to follow.
We've learned and changed a lot about this new offering since we first piloted it last April. These efforts have helped us guide prospective learners to the right experiences for their needs, whether that's a subscription or an individual course purchase. For example, a test in the UK confirmed the value of offering a free trial, while another proved that offering learners tools to schedule dedicated learning time helped them stay on track.
To read more about Personal Plan, including a refresher on what content is included and how instructors are compensated, please read on in theTeaching Center.
Over the years, we've heard repeated requests from those of you who teach programming courses to improve our coding exercises tool. We’re happy to tell you that we've prioritized improvements to coding exercises in the coming months so that you can create hands-on practice opportunities that encourage course engagement.
Based on learner and instructor feedback from the initial rollout of these updates, we wanted to highlight the following changes:
We are extending the deadline from August 15 to August 25 for re-enabling subtitles. You will also no longer be able to turn off native-language subtitles and captions for Udemy Business courses beginning August 25. If you’re affected by these changes you should receive a reminder email this week.
We will be requiring subtitles or captions for all English, Spanish, Portuguese, French, and Italian courses in the Udemy Business content collection. This excludes Japanese, German, and language-learning courses with subtitles or captions.
We will no longer be creating auto-generated subtitles for Mandarin courses due to accuracy issues reported by learners. We will also be unpublishing the subtitles already generated for these courses, but you are free to edit and republish them if you think they are sufficient.
As we move into H2, we’re planning on making changes to the way we manage subtitles and captions on the platform to align closer with our accessibility goals. Historically, we’ve created auto-generated subtitles for all English, Spanish, and Portuguese courses on Udemy. This is because we believe subtitles and captions can make courses easier to comprehend with a larger audience, including learners who speak another language and hearing-impaired learners.
At a high level we are building upon what we’re doing today by making the following changes by the end of the year:
We plan to expand our auto-generated subtitles to all eligible courses in German, French, Italian, Japanese, and Mandarin by the end of the year.
We are investing in an improved auto-generation model to increase the accuracy of transcriptions.
We will provide auto-generated subtitles for courses once they reach 20 enrollments in order to prioritize courses with learner engagement.
We are requiring subtitles or captions for all courses in the Udemy Business content collection starting August 15th.
These changes are intended to help instructors cater to learners of all backgrounds and to move toward a high standard of accessibility for a growing global audience. To learn more about these updates, read on in the Teaching Center.
Every quarter, the Udemy Business team analyzes and shares trends based on what employees are learning across our thousands of customers around the world. With access to billions of data points, we can provide a unique perspective on the most in-demand job skills (both power skills and technical skills) modern employees need to thrive in today’s dynamic workforce and how organizations can tie learning to business outcomes.
Any surprises here? Tell us what you think about this list in the comments!
I’m excited to announce that today Udemy published its inaugural “Social Impact Report” and I want to take this moment to thank you all for your commitment to improving millions of lives around the globe by sharing your expertise on Udemy.
The report spotlights so many individuals and organizations who have increased access to learning as a result of your hard work. The stories within the report are a testament to our joint commitment to provide flexible, effective skill development to empower organizations and individuals around the globe.
Positive societal impact is ingrained in our business model and we know that education lifts individuals, and in turn, lifts societies. When you teach with Udemy, you create new possibilities for millions of learners across the world.
Thank you for sharing your knowledge with the world. Whether you just launched your first course or you already have thousands of students, we’re excited to partner together to improve lives through learning.
Our marketplace is growing rapidly – from 55,000 courses in 2017 to over 196,000 courses today. With this in mind, we're working on helping courses stand out with updated packaging and pricing for certain types of content.
As an effort to increase transparency and security for our instructors, we’re creating a new invitation and notification flow when instructors make changes to the co-instructors of a course.
Now when youadd a co-instructor to a course, the invitee will receive an email invitation to accept through a link that directs to the instructor platform.
Additionally, instructors with managing permissions will be notified when a co-instructor joins or leaves a course. We hope these changes will make it easier to manage courses with co-instructors moving forward.
As Udemy grows, we are always looking for new ways to expand our educational offerings and keep learners engaged. With that in mind, we’re excited to share an update with you on our partnership with Emeritus. Check out this Teaching Center article to learn more.
The idea of finding your hard work available on a third-party platform is frustrating and this is a concern that Udemy takes seriously. We want to take this opportunity to share some insights on what Udemy’s efforts to fight piracy look like thus far.
In a continued effort to combat piracy, as many may already be aware, we have expanded our partnership with a new anti-piracy vendor, Corsearch. Through this partnership, any instructor can reach out to Corsearch if they discover their course(s) being offered on a third-party platform(s) without their permission. Instructors can fill out the Piracy Reporting Form. Upon receipt of the instructor's piracy report, Corsearch will file a legal notice called a “takedown notice” to major search engines such as Google, Yahoo, and Bing to stop the traffic from reaching the pirated content. Removing the pirated links from search engines allows prospective students to instead be pointed toward legitimate publications on Udemy or your own site.
While the specific courses eligible for the program will vary over time, just as before, we have a Piracy Detection Program which is designed to ensure coverage globally for the courses which are exclusive to Udemy and are the highest-trafficked paid courses on Udemy. Under Corsearch, we have increased our course coverage more than before! If you are unsure as to whether or not your course is covered under our current Piracy Detection Program or would like us to review your eligibility in the program, please reach out to us at email@example.com and we will be happy to assist you.
Corsearch will proactively and regularly monitor major search engines for any piracy-related versions of your Udemy course(s), and send removal notices on the instructor’s behalf if the pirated versions of the Udemy course(s) is found on the top major search engines. To learn more about the Piracy Detection Program or the piracy measures we are currently enforcing, please refer to our Help Center articles and the Intellectual Property Policy.
We hope this information helps in better understanding the steps we are currently taking to combat piracy. We appreciate your continuous feedback and support of all our learners and instructors. Don't hesitate to reach out to us directly at firstname.lastname@example.org with any additional questions you may have- the team will be more than happy to assist you.
We value our instructors at Udemy. We created the Instructor Community to have a dedicated space for our instructors to connect with like-minded individuals to change lives through learning. We’d like to take this space to the next level. We are considering creating a space for Instructor groups to provide our instructors the ability to team up with instructors near you and instructors like you. For example, there may be a team for Instructors in Turkey, Women Tech Instructors, Instructors with 500K Students. The possibilities are endless. Before we go any further, we wanted to get your input as this space will be for you!
We announced recently that we had filed a registration statement indicating our intent to conduct an initial public offering (IPO). Instructors have played an important role in helping us reach this milestone. So, we plan to reserve 5% of the shares we intend to sell as part of our IPO for eligible instructors, who will have the option to purchase them through a Directed Share Program.
We continue to develop our pricing and promotions systems to help maximize course earnings and support marketplace health. As part of these efforts, we’re looking to better understand the ways students select and apply promotion codes.
The Udemy marketplace is home to tens of thousands of instructors and courses, and we strive to provide an opportunity for success for each one. In order to increase the discoverability of quality courses, improve site performance, and support overall marketplace health, we've introduced a marketplace maintenance program to periodically audit and unpublish nonperforming, outdated content.
I wanted to quickly introduce myself, I’m Chrystie and I am your new Community Manager! I’m thrilled to be in the presence of experts, entrepreneurs and our long time Udemy instructor community members. I have been working with communities for over 10 years and have also created a few online courses myself, so I am very excited to be taking over this role at Udemy.