Students aren't getting automatic welcome message

[SamirImtiaz1996]

Hi,

My first course is published.Students are enrolling from facebook pages by referral links.My course welcome message is set.Why aren't they getting any welcome message?I've check from message option.Thanks for your time.

Respect from,

Samir Imtiaz

[CarstenMuessig · Accepted solution]

This is due to item #2 explained in https://community.udemy.com/t5/Course-Management/New-initiative-to-support-students-during-COVID-19/...

I would have thought that @MeryMejia was aware of this.

[MeryMejia]

Hey @SamirImtiaz1996, have you reached instructorsupport@udemy.com yet? The team is best equipped to look into this for you.

Mery Mejia

Udemy Community

[SamirImtiaz1996]

I've just mailed them.I didn't know about them

[CarstenMuessig · Accepted solution]

This is due to item #2 explained in https://community.udemy.com/t5/Course-Management/New-initiative-to-support-students-during-COVID-19/...

I would have thought that @MeryMejia was aware of this.

[Lili · Accepted solution]

Hi @SamirImtiaz1996 - the welcome and congratulations messages are now reenabled. You can read the full announcement here.

Thanks!

Lili - Community Manager