Udemy

I would like to have A/B testing for the CLP, which includes at least the ability to test the course title/subtitle, description copy, and promo video. ... View more

Any improvement is welcome, but we need Udemy to pay more attention to the other limitations we currently face with non-free coupons.   There are two main things I think could be improved, without affecting the workings of the pricing system:   1) I understand that Udemy doesn't want instructors to have their courses discounted to the current best price permanently, so, I think "Current best price" coupons need to be limited in number per month, but I think Udemy could safely leave "Custom price" coupons unlimited.   "Custom price" coupons already allow us to have our courses permanently discounted, but since they are limited, we need to use the same coupon code in all channels (our site, YouTube, Facebook pages, etc.), and that prevents us from knowing which channels are performing better and make optimizations to our marketing efforts.   Having unlimited (or at least a higher) number of custom price coupons doesn't negatively affect Udemy, because we are already offering the same discount in all those channels, so, the only difference is that we could know what channel the sales are coming from.     2) If I remember correctly, the main reason why Udemy doesn't want coupons to live for more than one month, is that the pricing system regularly analyzes how prices and discounts are performing to make changes, which means that the "current best price" and lowest "custom price" could change from one month to the next.   I think, however, that they could create a third coupon type that would be similar to the "custom price" type, but without an expiration date (or at least one that lasted several months).  They could design it so that it automatically changes the lower limit monthly, which in consequence would update coupons to the new lowest limit in case the price the instructor set originally is now outside the new limits.   Instructors willing to use this coupon type would have to understand that we could not safely mention a specific price in our marketing, if we decide to use this coupon type with the lowest allowed price.  I don't know about others, but I would happily use it.   This will free us from having to update our links every month.   What do others think? ... View more

It is @Bella , thanks. ... View more

Interesting. ... View more

@Bella wrote: Hello Hello!   I wanted to hop into the community today and pass along a product update for you! Over the last year... What is the product update?   Also, I never heard of these features:   Password strength Labs & Assessments pilot   ... View more

The student will still pay Udemy whether he/she watches any content or not. ... View more

I think Jonas' second question is very valid, and important, and I don't understand @ElianaC 's answer.   " To make this happen, we're investing significantly not just in acquiring new learners who may be interested in subscriptions, but in building a user experience that keeps people learning (and subscribing) for a long time."   So, what this tells me is that part of the reason the instructor's revenue share will be only 25% is that you are investing in the development of Udemy's platform, but that doesn't make much sense to me, because the fact that we use Udemy's platform is the original reason why our revenue share from organic sales was 50% (and now 37%) in the first place.  If our revenue needed to be reduced every time Udemy implements new features, we would be toast (and most likely out of here).   This also tells me that when the development of the new experience is finished, the instructors' revenue share will be increased.   "In our previous tests with individual consumer subscriptions, we've seen this model produce higher revenue for both instructors and Udemy".   Without a clear understanding of how such "model" works, that sentence makes even less sense.  The new 37% revenue share from marketplace sales already accounts for any kinds of promotions Udemy will make, even those off-line and by other non-measurable channels like TV and such.  That is why organic revenue was reduced from 50%.   What additional investments will be made, to compensate for the lower revenue share?   As Jonas said, it is more understandable in UFB, but for personal subscriptions it doesn't make much sense with the info we have.   ... View more

You should share a coupon link, or at least the course's referral link.   Sharing the "normal" direct link to a course is not very smart.   Take a look at the article I referred to in my previous response (a couple of years ago). ... View more

@MariaG  I was trying it on the instructor side of the Q&A, but I see that you are talking about the student side.   And, so far, I haven't been able to find questions by searching for words I, as the instructor, wrote to answer a question, but again, speaking of the instructor side of the Q&A. ... View more

The improvements to the search feature are really welcome!   However, as far as I can tell, they are not really executed as we type, but only until we press enter (or click the search icon).   Also, it seems that it only considers the parts of the body written by students, and doesn't find things written by the instructor (based on a few tests I did).  Can you confirm this point? ... View more

@DanielEvans, It does suggest lesson names for me as I type (on Firefox). ... View more

Sounds like a useful enhancement.   Thanks. ... View more

Thanks @Lili . ... View more

@Lilican you explain what this part means?   "Indonesia will join country markets like Brazil, Australia, and South Africa in having no pre-set minimum price for courses in Udemy Deals.".   What does it mean that those countries don't have a pre-set minimum price? ... View more

Are the improvements to the refund system already implemented? What is its status? ... View more

Thanks, Katie. ... View more

Thanks, Lili. ... View more

@Lili,   I don't see a problem with the fact that the final numbers will be delayed, but I do think Udemy really neds to fix and stabilize all the processes related to the UFB, once and for all.   Why did you guys need to wait until instructors reported that the tax numbers were incorrect, to tell us about it?   Why did the system post partial information to the instructors' dashboards again?   That was supposedly fixed in previous months, and @KatieBent stated that information was only going to be posted once it was final, but it seems we went one step backwards this month.   Do you understand how difficult it can be for instructors to trust in the UFB numbers Udemy reports, and our earnings, when we are completely blind, and in addition to that we see so many issues with the process?   I'm sure UFB is an important source of income for Udemy, so, assigning the necessary resources to fix the UFB processes once and for all should be a priority. ... View more

You might want to be a little more accurate with your description of the situation.   Are your videos really failing to upload?   The more accurate your description of the situation, the better your chances of getting useful suggestions. ... View more

Just to clarify:  They are not really asking for the affiliate link.  They want to buy the product, but you want to give them the affiliate link, to earn some money.   Nothing wrong with that, but the only place you can do that is the bonus lecture.   If you really want your students to have the balls, tell them how to search for them and buy them, without giving them an affiliate link.   ... View more

Yes, I'm seeing something similar, but it slowed down for me around the 19th.   Traffic seems to continue at similar levels for me, though.  What went down for me was the conversion rate, so, I think it could be that Udemy is showing higher prices to more people now. ... View more

If Udemy is not charging students for your courses (because you set them as free), they are not going to give you any money.   For the sake of completeness: You could earn money from free courses if they are included in the UFB program, but that is not common for free courses.     ... View more