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returning money to student

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hello ,

student recorded my course then he return his money .

its very bad policy that he can return money after learning the course .

plz protect our efforts we are loss 

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Re: returning money to student

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Exactly,  because they are earning from them, so they are important,  but To us they have To pay,  that's why they will now listen us. 


@Gokul wrote:

One of my students openly said to me on my Facebook page that he enrolled in all of my courses and then downloaded them and then applied for a refund for the courses. That's how it works here. Udemy gives more importance to students rather than the instructors which I don't feel is good. 


 

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Samething happened to me today. This is my first course, so I treasure every student. That's why I feel really depressed when I saw it. He enrolled and finished the course really quickly, then returned his money.

Do we really have no way to prevent that?

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I feel your pain and it has happened to me. I think the 30 day money back guarantee is necessary and ensures more sales. However, what I do not agree with is that students can go through the entire course and then ask for a refund. I cannot understand why Udemy allows this. You could never go to a restaurant, finish your entire meal and then ask for a refund because you didn't like it. 

 

What I wish Udemy would do is to offer the 30 day guarantee up until you complete 50% of the course. After that point, you're committed. I think this is totally reasonable, especially given what most students pay for each course (probably around $10). 

 

On the other hand, my refund rate is only about 4% and I have 10 courses for sale. Almost all of my refunds are from one course where I make it clear, in the introduction, the course may not be for everyone. Oddly enough, it's also my best selling course. 

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Thor
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Re: returning money to student

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How do you know they recorded it? If you have actual proof and not just a feeling then report it to instructorsupport@udemy.com. I mean proof. 

Refunds are normal 1-2%, if higher than that something is wrong and you need to fix it. 

The 30-day money back guarantee is good for instructors, it makes more people buy because they can always refund if they do not like the class (but rarely do). 

 

Working as intended.


Thor Pedersen - IT , Project Management, and Cyber Security trainer
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thank you for replaying , do you mean if student watch all lecturs course he cant refund his money ??

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Thor
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Yes, just like if I buy a chair on amazon and I sit in it, if I do not like it I can return it. 


Thor Pedersen - IT , Project Management, and Cyber Security trainer
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@Thor wrote:

Yes, just like if I buy a chair on amazon and I sit in it, if I do not like it I can return it. 


You buy a chair from amazon, you sit on it for 29 days and when you are done with sitting on a chair, you return it. 


Engineer, Engineering Academy-Nepal
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@Gokul wrote:

@Thor wrote:

Yes, just like if I buy a chair on amazon and I sit in it, if I do not like it I can return it. 


You buy a chair from amazon, you sit on it for 29 days and when you are done with sitting on a chair, you return it. 


This reply is so epic true sarcastic, nice one

Agree with you 100%



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Guys let me clarify,  people are now recording now a days,  they r worst than that. They are many 3rd party application like tor browser,  idm,  when you just play the udemy first video,  all videos will display in pop up to down load with various quality like 480p, 720p,  it takes max 10-15 min based on internet speed To download your months of efforts and say good bye To you,  and again get back my money and purchase another course,  agaim get back my many and purchase again.... Do. The funda is just in 10$ , a person if he want can read the full udemy course,  as easy as that. And of you easier your voice udemy will do nothing,  since it's bot them,  who created the video,  they are earning for your work,  so you can't do anything,  better put your courses without udemy offer day in 199$, no offers,  then only legitimate users who really need that buy it. 

I am ethical white hat and cyber security head in India,  we know these things can easily be stopped,  but still udemy don't have such level of engineering applied To there system To prevent it. 

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Thor
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With the right scripts it takes less time than that to download 10-20 hours of video.

That is not the point though, there will always be new ways to circumvent the system, you implement an appropriate amount of security, not as much as possible. 

 

People have been stripping videos online for many years but the vast majority of students don't, you can't stop all the people who do steal copyrighted content. 

You can limit it, but if Hollywood could not stop it, I doubt Udemy can either. 

 

If you change your courses to $199, I can just as easy buy it, strip it and refund it,  the only way to avoid piracy is to not make courses. 
Since that is not an option, I will keep doing what I do, make my money and know that my courses are pirated. 


Thor Pedersen - IT , Project Management, and Cyber Security trainer
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Re: returning money to student

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One of my students openly said to me on my Facebook page that he enrolled in all of my courses and then downloaded them and then applied for a refund for the courses. That's how it works here. Udemy gives more importance to students rather than the instructors which I don't feel is good. 


Engineer, Engineering Academy-Nepal
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Thor
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Those will always be there, but the refund policy adds a lot more sales than it costs. 

Students feels reassured when they buy courses because of the refund policy, the vast majority never use  it, but they buy more. 

It is a good thing.

Why focus on the 2 or 5 people who exploit the system and not the 20 or 50 who buy more because of having the option to refund?


Thor Pedersen - IT , Project Management, and Cyber Security trainer
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I absolutely agree with you Mr. Thor. We shouldn't focus on them and rather foucs on making better courses so that new students would want to enroll. 

But what happens is that when you are a new instructor and earning $50-$100 a month, these refunds can be very much disappointing. 


Engineer, Engineering Academy-Nepal
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Thor
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Completely, I started ignoring them. 

How many is not important as long as they are below 1-2% of revenue (unless there is a good reason for it (full price sale can be one)). 

If you consistently are 5%+ on refunds, then you have an issue you need to fix (look at reviews for clues). 


Thor Pedersen - IT , Project Management, and Cyber Security trainer
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It's about ratio / percentage, not amount earned.

 

The more you earn, the more refunds you will inevitably witness.  The less you earn, the less refunds you'll witness.

 

An instructor earning so little might have not even earned that if a refund policy were not in place.

 

P.S. OP, this is the Audio / Video section.

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Yes, refunds can be disappointing. I have a half-dozen courses for sale on Udemy and over 300 total sales across all my courses. I would guess my refund rate is maybe 2%. That's low enough where I can't really get upset.

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Exactly,  because they are earning from them, so they are important,  but To us they have To pay,  that's why they will now listen us. 


@Gokul wrote:

One of my students openly said to me on my Facebook page that he enrolled in all of my courses and then downloaded them and then applied for a refund for the courses. That's how it works here. Udemy gives more importance to students rather than the instructors which I don't feel is good. 


 

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As long as that person fully accepts without future quarel, that when or if he or she actually begins to make money on the internet, others are going to do exactly the same to them.

 

'That's how it works' afterall.....

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Hi there,

I am new here and I have read all your answers. I have a question on this: so should I make my course videos dowloadable? 

Thanks, guys.

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Re: returning money to student

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You may do that,  but you know with my experience I am telling,  say one student downloaded the video and it's not compatible to his device due to any reason,  the students in udemy are not smart enough I seen,  they will rate your course say 1 star for that and may be ask for refund,  then you know it will hamper your upcoming earnings,  because some students are so braineless they rate the course the blindly without knowing how much effort you kept while creating the course,  so always try to take such action where you will have minimum risk to get away from such foolish feed backs and raters. 

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Re: returning money to student

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The best solution is to leave a watermark in some key location, so that, at least it will help in promoting your brand.

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Re: returning money to student

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I had this thought 2years ago... and i felt it's not really worth the stress. But i realized it never stops instructors with great courses from being successful on this platform.

 

So I believe it's just a negative thought. And negative thinking always drags people backward. I ditched the negatives, and started working on my course again. 

 

I have uploaded 9hours of video content, and almost done with it all. Will submit for review in less than 2weeks. I have not lost anything. I have actually learnt how to make finer courses next time.

 

The key is to be positive and keep doing what you love. 

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@MohamedAbde451 wrote:

hello ,

student recorded my course then he return his money .

its very bad policy that he can return money after learning the course .

plz protect our efforts we are loss 


Hello Mohamed

I really feel your problem because I'm now preparing some courses to be published on udemy, but with this policy (the instructor agreed for udemy to share his content with whoever they want + not protected content againist scrapping/download + 30 days Refund regardless the course progress the student had made) I'm afraid of loosing my money, time and effort

 

we need some human logical reply from udemy about that, please don't mention some links to community or support article I've read them all

Also to be positive there are some affordable applicable solutions that might help

- changing the terms saying that udemy has the right to share the content with whoever, to be only student and promo videos for advertisers

- protecting the video content like the applicable technology used in https://sproutvideo.com/

- linking with the video copyrights entities like Facebook and Youtube protect their content creators from copying or stealing the content specially the videos

- changing the refund policy to be less than 30 days (it is really too much but to be 14 days), and to be conditioned with the course progress maybe more than 40% of watching the course not guarantee a refund (for sure at 40% of the course anyone will know if this course is going to beneficial for him or not to request refund)

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Re: returning money to student

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'I'm afraid of loosing my money, time and effort'

 

How are you 'loosing' money?

 

It's money you never had.

 

There's no doubt a chunk of money you wouldn't earn if students didn't have the re-assurance of a money back guarantee.

 

As much as it's frustrating for some to see people refund, that's the logic of it and exactly why the system is in place and why money back guarantees are commonplace in all manners of sales and marketing.

 

Regardless, I do agree that there should be a percentage point however which nulifies the option to claim a refund for courses which are over at least 3 hours or so, since 50% of half an hour (as an example) is very little...

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@DanielEvans wrote:

'I'm afraid of loosing my money, time and effort'

 

How are you 'loosing' money?

 

It's money you never had.

You didn't get the point, even if it's the money I never had but loosing its value must considered as a risk!

But the general answer is that: Now I'm investing money in the equipments for creating those courses, instead of video conferencing the students which costs almost nothing

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Re: returning money to student

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I think you misunderstood my point, given that what you do not have, has no existance to have value placed upon it.

 

Again, without the money back guarantee instructors would garner less enrollments...

 

You are merely focusing upon a minor detriment of an advantage.

 

The money back guarantee has been tried and tested umpteen times over through decades of strategic experimentation in sales and marketing, hence it's near universal implementation.

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Re: returning money to student

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Im wanting to create my first course but reading this post made me anxious.

 

Is there any protection for the instructors on Udemy re: copyright etc

Or certain students ripping off the 'refund policy'

 

 

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The thread is all about the fact that there's little to no protection and a small percentage of students, do rip off courses...

 

That's why people are contributing expressing their concerns and suggestions.

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Don't worry,  it's just an open discussion on few facts because all system has it always. But pros are much compared to cons. So we suggest to create a wonderful course and help other from your knowledge,  if money is 2nd priority and helping the candidate is first,  you will easily get the both.

All the best 

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Don't stop to create content in Udemy. There are some people just want to get advantage, but believe me not All people are like that. 
Create your content and share to others, if you get money say thanks, if not - it is still good to share your knowledge to others.

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Re: returning money to student

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Samething happened to me today. This is my first course, so I treasure every student. That's why I feel really depressed when I saw it. He enrolled and finished the course really quickly, then returned his money.

Do we really have no way to prevent that?

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Re: returning money to student

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I feel your pain and it has happened to me. I think the 30 day money back guarantee is necessary and ensures more sales. However, what I do not agree with is that students can go through the entire course and then ask for a refund. I cannot understand why Udemy allows this. You could never go to a restaurant, finish your entire meal and then ask for a refund because you didn't like it. 

 

What I wish Udemy would do is to offer the 30 day guarantee up until you complete 50% of the course. After that point, you're committed. I think this is totally reasonable, especially given what most students pay for each course (probably around $10). 

 

On the other hand, my refund rate is only about 4% and I have 10 courses for sale. Almost all of my refunds are from one course where I make it clear, in the introduction, the course may not be for everyone. Oddly enough, it's also my best selling course. 

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This point is Very disappointing because Udemy only pay attention and care about students, on the other side the tough Warning even threats to the instructor not to game the system or violate the policy which will cause account termination and loosing all courses !!

 

What about applying this rule to students also?

or even change the policy to be more efficient for the sake of all the eco-system (udemy - instructor - students)?

what about someone from udemy reply to this community post?

or even reply to my emails to support?

 

I've one last thing to say explaining how important this is:

instructors are the source who create courses which lead students to pay

instructors >> courses >> students >> money

without instructors there will never be money

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While I would tend to agree with you that Udemy instructors are pretty much at the bottom of the totum pole, it's important to keep one thing in mind. When Udemy refunds money, neither the instructor nor Udemy makes any money. So, it's in Udemy's best interest to minimize refunds as much as possible. 

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Re: returning money to student

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I'm not against the refund policy itself, but the abuse of weak policy points

I've said the details here

BTW I believe that the instructors are the backbone of a website like udemy, should be given the respectful rights through effective policy

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Re: returning money to student

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Hello,

 

I been feeling the same problem. At today i think Udemy dont make changes. So what everybody will do? i dont know, if maybe would be better put my courses in youtube. Lets talk about for what to do?

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I think you're overly concerned about refunds. Most instructors with quality courses experience a refund rate of under 5%. I don't doubt there are students who abuse refunds. That will always be the case. But, if Udemy thought refunds were getting out of hand, they would change their policy because when a course is refunded, they don't make any money. Therefore, they are highly motivated to make changes as they deem necessary. 

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Re: returning money to student

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Everyone here says they have only like 2-4% refund requests on courses.

 

I don;t know what is going on, but I have 4 courses that I put up 2 in May and 2 in June. They arrre good queality and very extensive. The few legitimate purchases I've had had great reviews. But overall I have about a 50% refund rate.

 

Some people even wait 7-10 days to request one. I am sure after they have screen recorded or extracted all the information.

 

Instructors are just getting screwed here.

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Hi @GabrielHerr127 

 

You've got to take refund rates with a grain of salt. Many of the top instructors have their courses on UFB as well as for sale. The courses offered via UFB are rarely, if ever, refunded. Therefore, their refund rate is going to be quite low overall. 

 

My refund rate is almost a constant 4% each month. It almost never fails. And the majority of my refunds are from Indian students. I have no courses offered on UFB. 

 

In my opinion, Udemy's refund policy is broken but Udemy seems uninterested in doing anything about it. This is a bit of a mystery to me because when a course is refunded, nobody makes any money. I agree Udemy should offer a refund policy. But, the fact that a student can complete 100% of the course and get a refund is just brain dead. 

 

 

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Re: returning money to student

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I did see some script on GitHub written in python to download the entire course from udemy. I mean it's not even a month and I have already lost $200 to refund

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