Udemy

ElianaC · ‎01-15-2024

@Niyazi HarmanbasiFor some instructors, Udemy is the main source of income. I have found a post that talks about this here maybe you can take a look at it.

ElianaC · ‎01-15-2024

Hi @DanielK.318 Usually this takes up to 2 business days to get a review from your test video, you can bump your case by emailing to the Instructor Support team. To contact the team, please open the help center article here and click “Contact Us” on the right. Eliana Udemy Communtiy Moderator

ElianaC · ‎01-15-2024

Welcome to the community @WahidAhmadR161 we are happy to have you here, feel free to use the search bar tool for any topic of your interest.

ElianaC · ‎01-15-2024

Hi @DavidOderbe321 You can also use Zoom is a user-friendly interface that allows you to record webinars for those who can't attend the meeting, but the free option only allows 40 minutes meeting.

ElianaC · ‎01-15-2024

That's great @Niyazi Harmanbasi we are happy to see this board helps instructors feel motivated!

ElianaC · ‎01-15-2024

Hi @PalesaVirgi097 Welcome to the community Virginia. We have a Welcome Video if you'd like to learn more about how the community works. If you have any questions or need any assistance, feel free to let us know! Eliana Udemy Community Moderator

ElianaC · ‎01-15-2024

Hi @AHardin it seems @3d illusions was not in the Published Instructor Club, but he is now.

ElianaC · ‎01-13-2024

@3d illusions Thanks for providing us with your feedback I’m going to pass along your request and insights to our product team.

ElianaC · ‎01-13-2024

Hi @PythonicEducation I'm sorry to hear you are experiencing issues with the videos. If you would like to get more details on this, please send an email to our support team, along with the course name, lecture link, and screenshots of what you have tried, this will allow the team to assist you. To contact the team, please open the help center article here and click “Contact Us” on the right. Eliana Udemy Community Moderator

ElianaC · ‎01-13-2024

Hi @Danie For non-U.S. instructors, your TIN will be the taxpayer identification number issued by your local government. The Organization for Economic Cooperation and Development (OECD) provides a helpful page (in English) that details the names and formats that various countries use as TINs. The Udemy tax form platform uses the country you enter to pre-format your TIN. However, it’s possible that your TIN format may not perfectly match your country’s standard TIN format. If that’s the case, simply check the box for “TIN format non-standard” and enter your TIN. If this doesn't work, please reach out to our support team to contact the team, please open the help center article here and click “Contact Us” on the right. Eliana Udemy Community Moderator

ElianaC · ‎01-13-2024

Hi @DanielK.318 To ensure you meet the standards of what is allowed on the platform or want to report a course, the best thing you can do is to write to policy@udemy.com and the team will be happy to help you. Eliana Udemy Community Moderator

ElianaC · ‎01-13-2024

Hi @PhilN.977 I'm sorry you are struggling with contacting our support team. Right now, to contact the team, please open the help center article here and click “Contact Us” on the right. You will be routed to the chatbot so you can provide a brief explanation of your request and you swould see the following options: You might be able to choose "submit a ticket" and follow further instructions. I hope this helps. Eliana Udemy Community Moderator

ElianaC · ‎01-13-2024

Hi @3d illusions Due to privacy reasons, we cannot disclose why a student requested a refund for a course. Please note, however, that there are a variety of reasons why students request refunds. Please note, however, that there are a variety of reasons why students request refunds and our team gets in charge of reviewing them. We want students to be satisfied with their courses, so all courses purchased on Udemy can be refunded within 30 days. That said, students who purchase and refund multiple courses over an extended period may be subject to suspension for abuse of the refund policy. Further, if all course content was downloaded before the refund was requested, the refund request may be rejected this is subject to review. You can check our refund policy article here Eliana Udemy Community Moderator

ElianaC · ‎01-12-2024

¡Hola! Con el comienzo del nuevo año, hay muchas cosas en las que pensar cuando se trata de un instructor en línea. Pero para afinar esos pensamientos, ¡establecer objetivos es el mejor primer paso para empezar por el buen camino! Dicho esto, ¡tengo una pregunta para todos ustedes! ¿Cuál es tu objetivo # 1 para 2024? No dudes en compartir tus respuestas en los comentario

ElianaC · ‎01-11-2024

Hi @stupicorn We are sorry to hear your friend is experiencing issues with their Udemy account there are no restrictions for Turkey students. Since this is a specific issue related to your friend's account, I understand you want to get a response; however, we cannot investigate or provide support for specific account issues. If your friend is facing account-related problems on Udemy, I recommend reaching out to Udemy's customer support directly. They should be able to provide assistance and address any concerns related to account access or purchasing courses. Remember to provide them with as much relevant information as possible to help expedite the resolution process. Eliana Udemy Community Moderator

ElianaC · ‎01-11-2024

Hi @PierreLesp @JosePortilla @FrankKane yes, this issue has been reported to our engineers for review. As a workaround at this time, please suggest your students start using other supported browsers to play the course videos. Thanks in advance.

ElianaC · ‎01-11-2024

Hi @CynthiaAdediran It is important to remember that gaining traction for an online course can take time. In addition to consistent marketing efforts, consider optimizing your course landing page for SEO best practices to help learners easily find your course, also have a good promotional video where students can get interested in your course. You can take a quick look at this great post High quality videos: What makes you unique? which contains great information on creating a high-quality course. I hope this helps! Eliana Udemy Community moderator

ElianaC · ‎01-10-2024

Hi @MarizaTroskie It usually takes 48 hours to be reflected on the course landing page, if after this time you don't see it, please send an email to our support team, to contact the team, please open the help center article here and click “Contact Us” on the right. Eliana Udemy Community Moderator

ElianaC · ‎01-09-2024

Hi @KrystianWojtarowicz Yes, you can get this information by reaching out to the Trust and Safety team as they will be able to provide more details of your account.

ElianaC · ‎01-09-2024

Hi @SaratKumarR521 This is a great question since we have a lot of related posts about instructors discussing microphone settings, you might want to access the following threads so you can take a look: Which microphone do you use? What settings do you use for your audio? Which Microphone Should You Buy? A Review of Many Microphones and How to Get Great Sound I hope this helps you! Eliana Udemy Community Moderator

ElianaC · ‎01-09-2024

Hi @KrystianWojtarowicz If you have repeated or otherwise egregious violations you may not be eligible for acceptance into the Instructor Partner program. If you are concerned about your standing with Trust and Safety please connect with our policy@udemy.com team. Eliana Udemy Community Moderator

ElianaC · ‎01-06-2024

Hi @3d illusionsThanks so much for starting this thread —that’s a great question. Right now, we do not have that feature available, though I could certainly see how it would be valuable for you, given the use case that you described. I’m going to pass along your thoughts and needs to our product team here just in the chance that this becomes something that we might build out in the future. Please let me know if there are any other insights that you’d like me to provide. Eliana Udemy Community Moderator

ElianaC · ‎01-06-2024

Hi @chenjonathan86 Let me clear things out for you, from what I can see you have opted into the Udemy Deals program ( this is optional and you can be updated at any time). In the past few months, we tried a new approach for pricing courses in our Deals Program. Previously, if you set a lower price than what our model suggested, your price would be used instead. Now, we've tested a different method where we recommend a price based on the course's value and market demand. This change had a positive impact on instructor revenue and created more consistent pricing across courses. You can also check the update here You can also check the details of the sale you received by accessing the Revenue Report under "view details" to see the amount that was attributed to your revenue. In case, you have further questions, you can contact the team, please open the help center article here and click “Contact Us” on the right. Eliana Udemy Community Moderator

ElianaC · ‎01-06-2024

Hi @YuriLaio We recommend you submit the entire course for review, instead of adding the 95% and the remaining 5% later this will require more time for your course to get published. Once your course is published you can add additional content later. If you have further questions, please contact the support team, please open the help center article here and click “Contact Us” on the right. Eliana Udemy Community Moderator

ElianaC · ‎01-06-2024

Hi @3d illusions There was a community challenge that was announced here and we also have our New Instructor Challenge, you can participate by following these steps you can register by clicking here. None of the challenges required any payment, they are free of charge. Please note that you must: • be opted into Udemy marketing emails in order to be eligible to enter the Challenge • submit your course for review within 45 days of registering. The course review process itself, may also take 2-3 business days. • allocate time to complete the instructor verification process, which may take 2-3 business days. You will be prompted to complete the verification process when you submit your course for review. You can read our official rules for the New Instructor Challenge here. If your course is submitted for review beyond 45 days due to the verification process, and you do not see your course listed as a winner the following Monday, please contact us so we can see if we can include you in the upcoming winner list. Let us know if you have any additional questions. Eliana Udemy Community Moderator

ElianaC · ‎01-06-2024

@RaiseDeBar112 You can currently create coding exercises in the following languages: C#, C# 11, C++, CSV processing (with Python), HTML, Java 17 (with JUnit5), Java 11, Java 9, JavaScript ES6, PHP 7, PHP 5, Python 3.10, Python 3.8, Python 3.5, R 3.6, React 16, React 18, Ruby, SciPy 1.4 (NumPy, Pandas, SymPy) and SciKit Learn 0.23, SQL, SQLite 3, Swift 5, and Swift 3. You can learn more about coding exercises here.

ElianaC · ‎01-06-2024

Hi @BeenaSingapuri Thanks for letting us know! However, we in the community are unable to provide information about the course review progress, I recommend you to send an email to our Trust & Safety at policy@udemy.com and they will provide the status of your course.

ElianaC · ‎01-06-2024

Hi @Arifhasan Welcome to the instructor's community! I'll be sharing some of the requirements we have : Minimum Resolution: 1280x720 for course videos Quality: Best (if available) Codec: H.264, HEVC, ProRes Aspect ratio: 16:9 You can take a look at the following article here to have more information. Eliana Udemy Community Moderator

ElianaC · ‎01-05-2024

Deseamos informarles de una situación relacionada con los pagos duplicados recibidos por un pequeño número de instructores que utilizan PayPal para los pagos. Queremos asegurarte que somos plenamente conscientes de este problema y que hemos tomado medidas para garantizar que esto no vuelva a ocurrir. Si has recibido un pago duplicado, no intentes devolver el importe sobrante a Udemy a través de PayPal. El importe del pago en exceso se deducirá correctamente del saldo de tu cuenta en los próximos meses. Conciliaremos los pagos dobles sin inconvenientes adicionales para ti. Entendemos la importancia de los pagos precisos y puntuales, y nos disculpamos sinceramente por cualquier inconveniente que este problema pueda haber causado. Tenga la seguridad de que esta situación se está tratando con la máxima prioridad. Si tiene alguna pregunta o duda sobre este asunto, no dude en ponerse en contacto con nuestro equipo de asistencia a instructores. Estamos aquí para ayudarle y responder a cualquier pregunta que pueda tener. Gracias por su comprensión y cooperación mientras trabajamos para resolver este problema con prontitud. Eliana Udemy Community Moderator

ElianaC · ‎01-05-2024

Hi @Svasika jessi We have a support article that includes different reasons for video upload issues here. If you have still doubts, please contact the team so they can assist you.To contact the team, please open the help center article here and click “Contact Us” on the right. Eliana Udemy Community Moderator

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ElianaC •
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Learner support, chemistry student, entrepreneurship

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Learner support, chemistry student, entrepreneurship

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