Dan, I also get bad reviews and they hurt, especially when you check the stats and see that they completed less than 10% of the course and didn't even give it a chance. I try to reply to all of the feedback which is positive overall. When someone just gives you a couple of stars without a comment, there is not much to say. At least when they give constructive feedback, you can reply with something specific. I have added a lot of content to my courses based on feedback from the students. It is nice when I can reply back to their feedback, explaining that I have updated the course, based on their feedback. I feel your pain. Just move on. There will always be haters.
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