03-06-201910:45 AM - last edited on 03-06-201910:47 AM by JocelynH
Hey everyone! We’ve had a few questions about our policies around self-promotion and sharing outside links on our new platform, so we spoke with our Community Champions to learn more about the needs and concerns around link sharing. After some thoughtful conversations, we landed on one main rule: instructors should not sell to other instructors in the community . This community is about sharing knowledge and experiences to make more and better courses, not making money off of fellow instructors. To enforce this rule and make it easier to understand, we’ve put together the following guidelines: No self-promotion or affiliate links . Don’t start a conversation to share your course, website, social media, etc. This community is a space to share knowledge and expertise, not to sell to your fellow instructors. No links in signatures. Your community profile is directly linked to your Udemy account. Other instructors can easily find your courses, website, social media accounts through your Udemy profile. Ask for feedback in dedicated spaces. There will be monthly feedback threads where you can share course materials for feedback. When possible, upload a specific video or share your course content directly on the community platform so it’s easier for others to access (as opposed to linking directly to your course). The more specific you are, the better your peer instructors can provide constructive feedback. This community is all about connecting with fellow instructors and learning from one another’s experiences. One of the most effective ways to learn is by getting feedback from other instructors, so we want to create a space where instructors can get constructive feedback from their peers to improve their courses. That said, we know the line between asking for feedback (and sharing helpful resources) and self-promotion can be hard to distinguish, so we’re relying on our community values and the community itself to keep an eye on that gray area. If you see a post that feels like self-promotion, please flag it for our moderation team. You can also let the person know directly that you feel like this post isn’t following our guidelines. When doing this, be sure to assume good intent! They may not realize that they sound like an advertisement. Finally, we want to note that this policy may change as our community grows. We will adapt our policy to best fit our community as the need arises. Thank you again to our Community Champions for helping us update our self-promotion policy! If you’d like to be a part of these types of conversations in the future, keep an eye out for how you can join our next cohort of Champions!
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You make the Udemy Instructor Community so unique and vibrant. We want to recognize your contributions to this community, so we’ve created badges to celebrate achievements and ranks to identify individual activity in the community. Badges are awarded to instructors for regularly contributing ideas, feedback, and experiences with the community and supporting your fellow instructors. Right now, you can earn basic badges — such as the number of times you start a topic and “Like” a post — but we plan on rolling out more unique achievement badges soon! Badges are located on instructor profile pages. There is no limit to the number of badges that you can hold at the same time… we challenge you to earn them all! Ranks are used to indicate experience and credibility within the community. To move up in the ranks, continue contributing to the community by asking questions, participating in discussions, and more. Instructors can only hold one rank at a time. We can’t wait to see what badges you collect and look forward to watching you rise through the ranks of the community!
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Welcome to Udemy’s Instructor Community! We’re so happy you’re here.
New platforms can be difficult to navigate for the first time, so we’ve put together a quick guide to help you find the best place to ask questions and get advice.
Sections & forums
Studio U is a space for all Udemy instructors — aspiring, just published, or veteran — to connect and exchange ideas. If you’re brand new to Udemy, Studio U is the place to start.
Within Studio U, we’ve divided the conversation into four forums:
Welcome & Introductions : Create an introduction video and share it in this forum. You can also watch other instructors’ videos to get to know them better. This is also the place to find our community guidelines.
First-time Course Creation : This space is for aspiring instructors who are working on their first ever Udemy course. If you’re confused by something or just need some clarification, check out this forum for guidance.
A/V Solutions : Mastering audio and visuals is one of the hardest parts of creating a course, especially if you’ve never made a video before. Use this forum when you need help recording, editing or troubleshooting the videos for your course.
Stories & Inspiration : Share funny jokes or inspirational stories with other instructors. This is a space for you to connect with your peers and motivate one another.
Published Instructor Club
Published Instructor Club is an exclusive space for published Udemy instructors. When you publish your first course, you will immediately get access to this section.
Within Published Instructor Club, we’ve divided the conversation into four forums:
Course Creation : You know how to create a course and use Udemy’s platform, but there are always areas to improve and streamline. Use this forum to chat about more advanced course creation tactics.
Marketing : There are so many different ways to market yourself and your courses. Discuss the different strategies you’ve tried and learn from other instructors’ experiences.
Course Management : This space is for you to get (and share) tips and tricks for how you manage your course once you have students, including responding to student feedback and updating published courses.
Stories & Milestones : Share your wins with the community. Whether that’s hitting a revenue goal, laughing at a blooper or overcoming a major challenge, we want to hear it all.
Our Instructor Community has members all around the world, so we created international communities in different languages to enable non-English speaking instructors to share their experiences with their peers.
We have Studio U communities in:
You can switch between the different language communities by using the toggle in the lower right corner of the site.
In each international community, we have two forums:
Announcements & Resources : This space is for Udemy to share exciting updates and news, alongside our community guidelines.
Discussion : Use this forum to share your experiences and learn from other instructors. You can talk about anything, from first-time course creation to marketing and course management.
Posts & replies
Creating a post : To start a new post, click the red “Start a Conversation” button and start writing! Be sure to select the forum you want the post to live in too.
Editing your post : To edit your post, click “Options” in the top right corner of your post and select “Edit Message”.
Accepting a “solution” : Find the reply you think offers the best answer to your question or adds the most insight. Click “Options” (top right corner of the post) and select “Accept as Solution.” This will push the reply to the top of the thread and indicate that it’s the accepted solution.
Reporting a post : If you see a post or comment that breaks our community code of conduct, please flag it for our moderation team by clicking “Options” and selecting “Report Inappropriate Content.”
Search : Use the search bar at the very top of the community site to find answers to common questions. Our search function will even pull results from our support page and Teaching Center.
Instructor leaderboard : Instructors who receive a lot of likes are recognized on the Instructor Leaderboard.
Activity feeds : You can see activity for the entire community, or a specific section by scrolling down on its homepage. Use the tabs to sort by “Latest,” “Top Liked,” and “Unanswered”.
Pin a post : If you find a conversation that you find really helpful, you can pin a post so it stays at the top of the forum by going to “Options” and clicking “Float this Topic for Current User”. Only you will be able to see posts that you “float”.
Subscribe to posts and labels : You can subscribe to posts and labels that you find particularly interesting so you get a notification whenever there’s a new post. To subscribe to a post, click “Options” and select “Subscribe”. To subscribe to a label, click the “Subscribe” hyperlink in the blue bar for that label.
Bookmark posts : To save posts to read later, you can bookmark it by going to “Options” and clicking “Bookmark”.
We hope this quick guide was helpful!
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In the spirit of our community, we’ve put together a couple best practices to help make participating in our online forums the most valuable experience possible. 1. Do your research. With thousands of instructors creating thousands of courses, odds are, someone has gone through the problem or situation you’re going through right now. And, they’ve probably had questions about it too. Take advantage of our search feature and search for your question before you start a new post. It might seem trivial to you to ask a simple question about marketing or reviews, but some of our veteran instructors have seen the same question asked hundreds of times. Be courteous and use our search feature before you ask a question. 2. Consider the best forum for your post. Our online community has several different spaces where you can ask questions and start discussions. Take a look at this guide to see what each forum is for when deciding where to post. Please also consider whether our online community is the best place to talk about your particular situation. It may be more beneficial to reach out directly to our instructor support or Trust & Safety teams to get one-on-one support about bugs, payments, reviews, and piracy. To learn more about how to reach our instructor support teams, click here . 3. Keep tagging to a minimum. Our community champions and moderators are fantastic. They read every single post in the community and do their best to answer everyone. Please be courteous of their time and don’t directly tag them in your original post . Keep an eye on this space as we may update best practices periodically.
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When you have a question or encounter a problem, there are a couple different ways to get help. The first step is to do a quick search to check if this question has already been asked.
If you can’t find a relevant answer, consider whether it’s a problem specific to you or if you’re asking a broader discussion topic. If it’s a discussion topic (ie. How often do you update your course?), please start a conversation in our online instructor community.
If it’s a problem specific to you and your course (ie. What happened to this specific review?), please reach out directly to one of our instructor support teams. We’ve put together a quick doc to help you quickly determine who to contact and when you can expect to hear back. Please keep in mind that the instructor community is not the best place to escalate your issue if you have yet to hear back, especially if you have not heard back before the expected time.
General Inquiries & Bugs
If you have general questions or are experiencing issues during the course creation and management process, please reach out to our team at firstname.lastname@example.org . You can expect to hear back in 1-2 business days.
If you’re having trouble getting your identity verified, please reach out to email@example.com . You can expect to hear back from our team in 2 business days.
Course Quality Review Process
If you’ve submitted your course, you can expect to hear back about your submission in 2 business days. Please keep in mind that our team reviews courses in the order it was submitted, so sometimes it may take a little longer if a lot of instructors are submitting courses at the same time.
Udemy Policy Questions
If you have questions about our policies, whether that’s about promotional announcements or review spam filter, please reach out to firstname.lastname@example.org . You can expect to hear back from the team in 1-2 business days. However, please keep in mind that investigations or questions about potential fraud may take longer.
Piracy Concerns on Other Sites
If you find your course on a pirate site, please submit a takedown request directly with our partner Link-Busters here . You can find more information about the program at this link . Please keep in mind that Link-Busters does not reply to confirm they received the request. If you have questions about the Piracy Detection Program, please reach out to email@example.com .
Copyright Concerns on Udemy
If you see your work copied on another Udemy course, please reach out to firstname.lastname@example.org with as much information as possible so our team can look into it. You can expect to hear back from our team in 1 business day.
Student Inquiries & Bugs
If your students are encountering issues while using Udemy’s platform, please refer them to our Help Center , which has extensive troubleshooting resources to assist them. They can also contact Udemy Support directly by clicking Contact Us on any Help Center article.
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Udemy believes that the best instructors aren’t always found in a classroom. Everyone has something valuable to share, but actually doing it isn’t easy. It takes hard work to create a course and bravery to share a part of yourself with the world. This investment comes with the potential for tremendous reward, both in terms of the impact you'll have on your students and the opportunity to profit from your expertise. Udemy’s Instructor Community is the largest group of online instructors in the world. Together, 35,000 instructors have published more than 80,000 courses on the platform. Over 24 million students in over 190 countries have used this massive library of knowledge to improve their lives through learning. When you publish your first course on Udemy and enter this community, you’re joining a mission shared by thousands of like-minded individuals. Udemy courses have enabled students to pursue their passion, land that dream job, and improve their lives, like Mohammed. Purpose Udemy instructors are a special breed, and our Instructor Community is the best place to connect with others who are out to change lives and be rewarded for their efforts. Online course creation can be lonely work — but our community connects you with people , success stories, and shared journeys to remind you that you’re part of something bigger. The size and diversity of the Udemy Instructor Community make us unique. Whatever challenge you’re facing or question you’re pondering, chances are other instructors have been there too. Learn from those who have come before you, and share what you’ve seen to help drive the profession of online instruction forward. What defines a Udemy instructor? Udemy’s instructors come from diverse backgrounds. That said, successful instructors on Udemy tend to share many of the same values: Be able. Udemy Instructors are passionate about teaching, so we put in the effort it takes to learn, grow, and create. We know nothing worth doing is easy, and we persevere. Be positive. Online teaching is full of ups and downs. To succeed in the long term, we focus our energy on the positives and share our achievements and encouragement with our peers. Be open-minded. We have instructors from all around the world in our community and are respectful of a diversity of culture, languages, and thought. Be a learner. Teaching is the final stage of learning, and at any given point in time, we all have the potential to be both students and instructors. To learn and become better instructors, we give and receive feedback and orient our words and actions around what we can control and will do. Be in it for the long term. The most successful instructors are those who have worked on developing their courses and their teaching skills over time. Patience and persistence are qualities of a successful Udemy instructor. Instructors (and prospective instructors!) who embody these values, and who are invested in a shared success with Udemy, are welcome to join our community.
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In a community of thousands of instructors that span various countries, cultures, and languages, it’s important for everyone to follow a basic set of guidelines. Every community member, whether that’s a new instructor or Udemy moderator, will be held to these ground rules, along with Udemy's Instructor Terms and Conditions and our Pricing and Promotions policies .
Here’s what belongs in the community:
Ask questions when you can’t find existing resources about an issue.
Offer help and friendly advice when and where you can.
Give generous and constructive feedback to your peers (and keep it respectful).
Assume positive intent from other instructors and Udemy.
Be respectful of each other.
Have a sense of humor! Good communities are fun communities.
What does NOT belong in the community:
Do not promote personal Udemy courses or other materials , such as blogs, products, and other forums.
Do not share, link to, or ask for personal information about students or instructors.
Do not derail a conversation or change the subject . If you’d like to discuss a different topic, start a new post.
Do not use offensive language such as slurs and curse words.
Do not comment on people’s appearances and clothes.
Do not make personal attacks on other instructors or Udemy staff, including attacks on someone's perceived race, gender, ethnicity, disability, religion, or other personal identity.
Note that the Community is a forum for instructors, and aside from enforcing these guidelines, we don't exercise editorial control over the conversations that take place here. We can't guarantee the accuracy or validity of what instructors choose to share with one another.
For more information about our community, read our purpose and values and learn about our best practices.
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