10-09-2023 03:35 AM
Hello,
Can you please explain why my CompTIA Notes course was Banned?
I feel like Udemy shouldn't ban courses without an explanation.
I don't understand how I could just wake up, look at my courses, an see that 1 has been banned.
This hasn't been the first time something like this has happened.
Please let me know how I could get this course back up & running.
Thank you,
Robert Mathisen
10-09-2023 05:15 AM
Hello @rmathisen - I don't think anyone here is going to be able to help you. We're all just instructors and moderators here. You will need to reach out to Udemy instructor support and instructorsupport@Udemy.com (I think).
I will say though this appears to be an on-going issue with instructors. Courses get banned or taken off-line with no explanation from Udemy as to why or what the instructor needs to do. This is one area Udemy can certainly do a MUCH better job.
10-09-2023 05:40 AM
Thank you so much @RandyMinder
I appreciate this, and completely agree
10-09-2023 06:23 AM
Hi @rmathisen,
I'm sorry to hear one of your courses was banned from our marketplace.
As @RandyMinder said correctly, unfortunately, we can't provide account-level support here in the community. The best is reaching out to our policy team at policy@udemy.com directly.
Please rest assured that both feedback was forwarded to the internal Udemy team.
I hope you will find a solution soon!🤞
10-09-2023 08:06 AM
Thank you for your response.
....but, this is still very frustrating.
I emailed Policy@udemy.com, and hope they get back to me soon.
Thank you,
Robert
10-09-2023 08:16 AM
I understand 😕. I'm sorry!
Please let us know if there is anything else we can do for you.
10-09-2023 01:17 PM
Any idea how long this unwarranted course ban lasts?
Can you please ask someone from Udemy to respond to my email?
Thank you!
Robert
01-26-2024 05:41 AM
how long does it take to get an answer from the policy-team?
01-26-2024 05:46 AM
@ThomasHruska It usually takes 2 business days to get a response from them.
10-09-2023 09:45 AM
Can you possibly ask that someone reaches out to me?
Still very frustrated about this.
Thank you,
Robert
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