Hi @BruceG837, thank you for raising this here in the community.
Just so we can understand the situation better, have you distributed free coupons to your course at any time? We have found that, when a free coupon code is shared on social media, a lot of students like to "collect" courses in case this course becomes paid or in case the free coupon code is no longer available in the future. It is common for most of the students who enrolled for free to not complete the course or go through it by marking the lectures as complete, rather than watching them, When a student enrolls in a course, we offer lifetime access to it, and they will have the course unless they request for a refund. When a free coupon code is shared on social media, it's hard to control how many students will enroll in the course. In this case, I suggest you disable the coupon code to prevent more students from enrolling in it. If you haven't distributed free coupons and are concerned about the users who enrolled in your course being ilegitimate students, you can always report it to our policy team via policy@udemy.com. They will be happy to investigate this for you.
Bella Almeida
Udemy Community
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