We are a E-learning platform - iSM Circle, based in Mumbai, India. Though we have successfully uploaded the content for our course but somehow have been unable to process our 'Business Pan Card'. We tried submitting high resolution image but yet it is not accepting the image. Due to which we cannot complete our Payment setting for the course. Though are Pan Card being directly not in the name of iSM but in the name of its Parent Company - Eastern Harmony. Can the difference of the names create an issue. Kindly help with a solution or alternatives that we can try to resolve the issue.
Hi @iSMCircle, welcome to the Instructor Community! I'm sorry to hear you're having issues configuring your payment settings. For security reasons, we are unable to investigate this issue here in the community, as we don't have access to the necessary tools. Could you please contact the Instructor Support team directly about this? They will be more than happy to help! 😊