Why the reviews are not visible

[Ish111]

I have recently published my new course.

2 of my students enrolled in my course and left me the review for which I received the email also from udemy that I got 2, 5-star reviews and a few more to go but when I went to the review section of my account I was not able to find out the reviews. There is no review.

What is happening here?

[CarstenMuessig]

When did they leave the reviews? When did you get notified from Udemy? I'm asking as it might take up to 48 hours before they are publically visible.

[Ish111]

I recieved an email and the feedback both more then 72 hrs ago

[CarstenMuessig]

Either the reviews violated Udemy's policy https://support.udemy.com/hc/en-us/articles/229605048-Udemy-Review-System-Guidelines or there's a genuine issue.

In the latter case, I suggest you contact instructorsupport@udemy.com or log a ticket at https://support.udemy.com/hc/en-us/requests/new?type=instructor