Private accounts for students

[georgeshahat]

Why do all students accounts now appear as private accounts however they are not through udemy for business? 

[Leonor C.]

Hi @georgeshahat 

Thank you for the question and I am happy to help!! 😊

After doing some research, it appears that a similar issue was recently reported by other instructors. This could potentially indicate a bug.

While we're unable to investigate further within the community, I strongly recommend reaching out to our support team by clicking on “Contact Us” on the right. They can look into the matter for you and determine whether this is expected behavior (UB students).

Thank you so much!

Kindest regards,

Leonor

Udemy moderation team

[kevinprincetonx]

Hi Leonor, 

When I click on the "contact us" link at the bottom of my instructor dashboard, it brings me to the help center which has lots of FAQs but no way to directly reach out and speak to Udemy support staff. I'm having the same issue where all of my students are private and it's negatively impacting my course. Is there someone I can speak with in  fixing this issue? Thank you

best,

Kevin 

[TomOphir]

I am having the same issue as of a couple of days... 

[Leonor C.]

Hello @kevinprincetonx 

Please click on this link and then click on the black button "contact us" on the right of the page to access support. 

Kindest regards,

Leonor

Udemy Moderation team

[MarinaT · Accepted solution]

Hello @georgeshahat, 

I'm pleased to inform you that the bug has been fixed, and you should now be able to view the student profiles of those who have set them to “public” just like before.

Thank you so much for your patience in this matter. 

[MarkChapman867]

Thanks a lot for solution. UK Solar Compare

[georgeshahat]

Thank you 

Much appreciated