We heard from you that managing Q&A and direct messages can be a challenge, particularly for instructors with large student audiences. We recently introduced tools to help reduce the time you need to spend on Q&A. Now, we're happy to announce we've made improvements to the Messages tool as well.
Here's what's new:
Students will now be prompted to indicate the type of message they're trying to send. If it's more appropriate for Udemy Support or for the course Q&A, they'll be rerouted.
Instructors now have the ability to turn off direct messages.
Our goal is to make it easy for you to get your students the help they're looking for, whether that's from our team or yours. We believe these changes will help students get help faster, and free up time for you to focus on the things that drive your business forward.
Read the full scoop in the Teaching Center, and let us know what you think!